Privacy policy

Who we are

Rennor operates this website and related services. This policy explains how we collect, use, store, and share personal information when you browse, create an account, or place an order.

Information we collect

• Account & contact: name, email, mobile number, and delivery addresses you provide.
• Orders: items purchased, payment status, delivery updates, and communication about your order.
• Device & usage: IP address, browser type, and cookies or similar technologies to keep you signed in and improve the site (see Cookies below).

How we use information

• To process, fulfil, and support your orders.
• To communicate about your account, delivery, and service messages.
• To improve our website, prevent fraud, and comply with legal obligations.
• With your consent or as permitted by law, to send promotional offers (you can opt out of marketing as described in messages).

Sharing & processors

We may share data with payment providers, delivery partners, and IT vendors who help us run the Services, only as needed for those purposes. We do not sell your personal information. We may disclose information if required by law or to protect our rights and users.

Cookies & similar technologies

We use cookies and local storage for session management, preferences, and analytics. You can control cookies through your browser settings; blocking some cookies may limit site features.

Data retention & security

We retain information as long as needed for orders, legal requirements, and legitimate business purposes. We use reasonable technical and organisational measures to protect your data, but no method of transmission over the internet is 100% secure.

Your rights

Depending on applicable law, you may have the right to access, correct, delete, or restrict processing of your personal data, or to object to certain processing. Contact us to exercise these rights. You may also lodge a complaint with a data protection authority where applicable.

Children

Our Services are not directed at children under 16. We do not knowingly collect personal information from children.

Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top will change when we do. Continued use of the Services after changes means you accept the updated policy.

Contact

For privacy questions or requests, please contact support. See also our Terms & conditions.